REFUND POLICY

All transactions made through the NETPLAY HUB LTD platform may be returned, refunded and/or cancelled in accordance with this Refund Policy

REFUND FOR TECHNICAL PROBLEMS

The Netplay hub platform supports the operation of the platform and comfortable access for users. However, sometimes technical problems arise that cannot be predicted or prevented. Netplay hub platform technical support strives to help users experiencing technical errors without undue delay.

If you encounter technical errors in the game or on the Netplay hub platform, due to which you suffered losses, contact the technical support of the Netplay hub platform. In your application, describe the problem in detail and attach screenshots related to the technical error. Claims for compensation or refund without supporting information will not be considered. Upon receipt of a request for compensation and/or refund, Technical Support will review the request and make a decision in its sole discretion.

Technical Support reviews compensation claims on a case-by-case basis, so decisions or awards for similar claims may vary.

Technical support does not reimburse losses if it cannot be confirmed that the error is caused by incorrect operation of the Netplay hub platform or online games.

Technical support does not compensate for losses specified in the list (but not limited to):

If the user requests compensation for theoretical losses or any consequential or indirect damages. Technical support will only reimburse direct actual losses that the user had and in accordance with the Terms of Use published on the Netplay hub platform;

If the losses are caused by technical problems of the user's system (incorrect operation of the computer, Internet connection, etc.) or a system owned by a third party;

If the user requests compensation for lost profits due to the blocking of an account on the Netplay hub platform or in a game on the Netplay hub platform that was blocked for violating the Terms of Use;

If the losses are caused by the fault, omission or omission of the user or the user's software, or violation of applicable law.

REFUND REQUEST

The Netplay hub platform offers return services to you if the purchases meet our Refund Policy.

The cancellation period starts from the date you receive your goods and/or services. You have 30 days from receipt of your goods and/or services to inform us of your intention to return. Returns outside this period may not be accepted. 

Refund Conditions

Refund is allowed in the following cases:

• Goods and/or services are not received;
• Duplicate purchase;
• Goods and/or services issues which arose from technical problems of the Netplay hub platform;